Shipping policy

Shipping Policy

Last updated: 26 October 2026

This Shipping Policy applies to orders placed through mounttea.store, operated by ETEREO ECLIPSE, LDA under the trading name MOUNTTEA × LOVA.

1. Shipping destinations

We ship orders throughout Portugal.

We also ship to the other 26 European Union countries. Available delivery options are displayed at checkout.

If a shipping option is available for your address during checkout, we currently ship to that destination.

2. Order processing

Orders are prepared and dispatched as soon as reasonably possible after payment has been successfully received.

Orders placed on weekends or Portuguese public holidays may be processed on the next business day.

During periods of high demand, promotions or holidays, processing may take longer than usual.

Once your order has been dispatched, you may receive a shipping confirmation and tracking information where tracking is available.

3. Shipping costs and free delivery

Free delivery on all orders of €200 or more. The qualifying amount is the order subtotal after discounts, excluding delivery charges. This applies to all products and order weights, throughout Portugal and the other European Union destinations available at checkout. It also includes local delivery in the Lisbon area where this option is available.

The free delivery option is shown automatically at checkout. No discount code is required.

For orders below €200, standard shipping rates including VAT are:

Portugal: €7.90.
Other European Union countries — up to and including 1 kg: €9.99.
Other European Union countries — over 1 kg and up to and including 2 kg: €12.99.

Local delivery prices for orders below €200 depend on the delivery zone and are shown at checkout.

Weight-based rates use the shipping weight calculated at checkout. For orders below €200 sent to other European Union countries, the standard postal rates cover parcels up to 2 kg; heavier orders below €200 do not currently have a standard postal rate. This weight restriction does not apply to orders qualifying for free delivery from €200.

The applicable delivery options and cost are displayed at checkout before you complete your purchase.

4. Delivery times

Estimated delivery times are displayed at checkout where available.

Delivery estimates begin after the order has been processed and dispatched.

Delivery times are estimates and are not guaranteed unless expressly stated otherwise.

Delays may occur due to circumstances outside our reasonable control, including courier delays, public holidays, adverse weather conditions, transportation disruptions or other exceptional circumstances.

5. Delivery address

Customers are responsible for providing a complete and accurate delivery address, including the recipient’s name, postal code, apartment or unit number where applicable, and contact information.

Please check your delivery information carefully before completing your order.

If you notice an error after placing an order, contact us as soon as possible at etereoeclipse@gmail.com.

We will make reasonable efforts to correct the address before dispatch, but changes cannot be guaranteed once an order has been fulfilled or handed over to the carrier.

6. Failed delivery and unclaimed parcels

If delivery cannot be completed because of an incorrect or incomplete address, the recipient’s absence, failure to collect the parcel or another circumstance attributable to the customer, the parcel may be returned to us.

If the customer requests the order to be shipped again, additional shipping charges may apply.

Any refund due following the return of an undelivered parcel will be handled in accordance with applicable law and our Return & Refund Policy.

7. Damaged parcels

If your parcel arrives visibly damaged, please photograph the parcel and its packaging where reasonably possible.

If any products inside are damaged, missing or incorrect, please contact us as soon as possible at etereoeclipse@gmail.com and provide:

• your order number
• a description of the issue
• photographs of the product and packaging, where applicable

We will assess the issue and provide an appropriate solution in accordance with applicable consumer protection law.

8. Lost parcels

If your order has not arrived within the expected delivery period, please contact us at etereoeclipse@gmail.com.

We will check the shipment information and, where appropriate, contact the delivery provider to investigate.

Your statutory consumer rights are not affected by delays or loss occurring during delivery.

9. International shipping

Where international shipping is available, customers are responsible for providing accurate delivery information and complying with any requirements applicable in the destination country.

For deliveries outside the European Union, customs duties, import taxes or other charges may apply.

Where such charges are not included in the price displayed at checkout, they may be collected separately by local authorities or the delivery provider.

We recommend checking the applicable import requirements before placing an order to a destination outside the European Union.

10. Returns

Shipping and delivery terms relating to product returns, including responsibility for return shipping costs, are described in our Return & Refund Policy.