Refund policy

Return & Refund Policy

Returns

You have the right to cancel your online purchase within 14 days of receiving your order, without giving any reason, in accordance with applicable Portuguese and EU consumer protection law.

To request a return, please contact us within 14 days of receiving your order.

Returned products must be sent back within 14 days after notifying us of your decision to cancel.

Products must be returned in their original condition and, where applicable, with their original packaging, accessories and labels.

Tea and other food products

For food safety and hygiene reasons, tea and other food products cannot be returned once their sealed packaging has been opened or otherwise compromised, where the product is no longer suitable for resale for health or hygiene reasons.

Unopened and properly sealed products may be returned within the applicable 14-day withdrawal period, provided they are in their original condition.

Products that are liable to deteriorate or expire rapidly may be excluded from the right of withdrawal where permitted by applicable law.

Teaware and accessories

Teaware and other non-food products may be returned within 14 days of receipt.

Customers may inspect the product as reasonably necessary to establish its nature, characteristics and functionality. We reserve the right to reduce the refund where the product has been handled beyond what would normally be necessary for such inspection and its value has consequently decreased.

Return shipping

Unless the product is defective, damaged, incorrect, or we have agreed otherwise, the customer is responsible for the direct cost of returning the products.

Please contact us before sending a return so that we can provide the appropriate return instructions and return address.

Refunds

Once we receive and inspect the returned products, we will process the refund using the same payment method used for the original purchase, unless otherwise expressly agreed.

Refunds will be made within the period required by applicable law. We may withhold the refund until we have received the returned products or you provide evidence that they have been sent back, whichever occurs first.

The original standard delivery cost will be refunded where required by law. Additional delivery costs resulting from choosing a more expensive shipping method than our standard delivery option are not refundable.